Terms of Use

Welcome to "OOTS". You may use our services through our website “www.oots.in” (hereinafter referred to as “Website”) or our mobile application for Android® and iOS® ("OOTS" App), hereinafter collectively referred to as the “Platform” is owned, operated, and managed by "Online On Time Service" (Firm). Our Website and App have been created to provide information about our company and services to the visitors and user of services, whether accessible to you via web, mobile App, offline or other platform (our services, together with the Site, are the "Services").

For the purpose of these Terms of Use, the term 'OOTS' or 'Us' or 'We' refers to "Online On Time Service" (Firm). The term 'You' refers to the user or viewer of our Website and App.

Your access to and use any of the Services provided by us, including but not limited to, Electrical, Plumbing, Computer Repair, Laundry, Carpentry etc., is conditioned on your acceptance of and compliance with these Terms and conditions. These Terms and conditions apply to all visitors, users and others who access, download, register and use OOTS website/application. By accessing, downloading or using the OOTS website/application you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access website/application.

(Note: In terms of Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of online software under the name of ‘OOTS’ including mobile applications for Android® and iOS® (hereinafter “Service/Services”).

Definitions

• “Content” refers to any text, image, graphic, video, audio, or all forms of data which are made available on the Platform.
• “Registration Data” refers to the mandatory and optional data that is submitted by Users to use the Platform and/or avail the Services.
• “Terms”, “Terms and conditions”, “Policy”, etc., shall mean the entire Terms of Use and all parallel policies that apply for the use of our Platform or availing our Services.
• “Third Party” refers to any person other than the “Advertisers” or “Affiliate Partners” or ‘’Strategic Partners’’ or others.
• “Service Provider” or ‘’Service Man’’ or ‘’Service Partner’’ or ‘’Professional’’ refers to ‘’Vendor’’ making available their services through the Platform.
• “Vendor Content” refers to the content made available by the Vendor through the Platform.
• “We”, “Us”, “Our”, “OOTS” shall mean the Firm/Company i.e. "Online On Time Service" (Firm).
• “You”, “Your”, “User”, ‘’Customer’’ refers to the natural or legal person who has gained access to the Platform by providing Registration Data while registering on the Platform. The term shall also refer to any person visiting, accessing, browsing, placing an order through, or otherwise availing Services through the Platform.

Acceptance of Terms

These Terms of Use set forth legally binding terms for your use of our Platforms. By using, visit, accessing our platforms, you agree to be bound by this Terms of Use, whether you are a “Visitor” (which means that you simply browse our Platforms) or you are a “Subscriber” (which means that you have registered with “OOTS” as a user). If you do not accept the Terms of Use, you should leave the Website and/or App and discontinue use of the Service immediately.

"Online On Time Service" (Firm) reserves the right, at our sole discretion, to modify, delete or replace the terms and conditions or any other policies at any time, with or without prior notice to the user. What constitutes a material change will be determined at our sole discretion. We ensure our sincere effort to bring the changes via mail and application to accept the changes. We request the users and Vendors to visit the policies and terms & conditions at a certain frequency to update the same. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

General Registration Requirements

• In consideration of your use of our platforms, you represent that you are of legal age (18 years and above) to form a binding contract and are not a person barred from receiving services under any law in force in India or other applicable jurisdiction. You also agree to:
  • Provide true, accurate, current and complete information about yourself while registering or signup on our Website and App to avail the Services.
  • Maintain and promptly update your Registration Data to keep it true, accurate, current and complete.
• If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We reserve the right to suspend or terminate your account and refuse any and all current or future use of our Website and App (or any portion thereof) at any time. OOTS will not be liable for any act or omission arising from the inaccurate information provided by you to us.
• You may access our Website and App as available:
  • For your information and personal use.
  • As intended through the normal functionality of OOTS.
• You will be required to enter a valid phone number while registering on our Website and App as a subscriber or user. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications, in case of any subscription/service updates. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. If you are registered with the DND National registry you may not receive any promotional messages from us.

Account / Password Protection

• If you register on our website/app, you will be required to choose a password and email/user name. User is solely and fully responsible for all activities that occur under the password or account. OOTS has no control and expressly disclaims any liability derived therefrom over the use of any user’s account. If the user is suspicious about the activities under the account or breach of account, the User shall promptly contact OOTS. You agree to:
  • Ensure that you log out from your account at the end of each session.
  • Never use any other users or Subscriber’s account without prior authorization from OOTS.
• OOTS will not be liable for any loss or damage arising from your failure to comply with this Agreement.

User Obligations

You are a restricted user of this Platform:

• You are not obligated to cut, copy, distribute, modify, remodel, distribute, broadcast, post, publish or create derivative works of, any information obtained from the Platform. For the avoidance of doubt, it has been clarified that unlimited or bulk reproduction, copying of content for commercial or non-commercial purposes and improper modification of data and information within the content of the platform is not permitted.
• You agree not to access (or attempt to access) the Platform and / or Content or Services through any means other than through the interface provided by the Platform. Deep-link, robot, spider or other automated device, program, algorithm or function, or similar or similar, to access, receive, copy or monitor any part of the Platform or Content or reproduce in any way Use of equivalent manual procedure. To obtain the navigational structure or presentation of the Platform, Content or any Content, by any means not specifically made available, to attempt to obtain any material, documents or information thereof are expressly prohibited by. You acknowledge and agree that by accessing or using the Platform or Services, you may be exposed to other users' content that you may consider offensive, indecent or otherwise objectionable. We disclose all liabilities arising in connection with such allegedly objectionable content on the platform. In addition, you can report such objectionable material.
• In places where this platform allows you to post or upload data / information, you try to ensure that such content is not offensive and is in accordance with applicable laws. You do not undertake to host, display, upload, modify, publish, transmit, update or share any information:
  • Belongs to any other person and who has no rights of user.
  • Hate the privacy of another, or is racially, ethnically objectionable, hateful, related or encouraging, promoting money laundering or gambling, or otherwise illegal in any way.
  • Harm minors in any way.
  • Infringes any patent, trademark, copyright or other proprietary rights.
  • Time to be in force violates any law.
  • Deceives or confuses the investigator about the origin of such messages or communicates any information that is by nature grossly abusive or inaccurate.
  • Affects another person.
  • Software viruses or any other computer code, includes files or programs designed to interrupt, destroy, or limit the functionality of any computer resource.
  • Endangering the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order, or inciting the commission of a cognizable offense or preventing the investigation of a crime or insulting another nation.
• The User shall not:
  • Abuse, harassment, intimidation, slander, disillusionment, slander, revocation, degradation, or otherwise violate the legal rights of others.
  • Engage in any activity that impedes or impedes access to the platform or servers and networks that are connected to the platform.
  • Misrepresenting your affiliation with any person or entity, or false state or otherwise with any person or entity.
  • Upload, distribute, or otherwise make available content that contains viruses, contaminated material, or any software or program that may harm the operation of the Platform or any other operation of the Platform.
  • Do not investigate, scan, or test the platform or any network connected to the platform, nor violate security or authentication measures on the platform or any network connected to the platform. You may not reverse to trace, view or search for any information on any other user, or platform, or platform, or any other customer of the platform, including any user account that you own Does not, or does not, disclose or disclose any information, including, or to its source, any information provided or not provided by the Platform The purpose of doing is to exploit the platform or service or the information provided or made available in any way.
  • Interrupts or disrupts, or otherwise damages, the Platform, system resources, accounts, passwords, servers, or networks connecting to or through the Platform or to any associated or linked sites.
  • Collect or store data about other users in relation to the prohibited conduct and activities set out in this section.
  • Use the Platform or any Content or Content for any purpose that is unlawful or prohibited by these Terms, or to resolve the performance of any illegal activity or other activity that violates the rights of this Platform or other third parties Violates.
  • Violate any code of conduct or other guidelines that may apply to or for a particular service.
  • Posting, publishing false, inaccurate or misleading information.
  • Directly or indirectly, offer, attempt to offer, trade, or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation, or guideline for the time being in force.
  • Create an obligation to us or cause us (in whole or in part) to lose the services of your Internet service provider ("ISP") or other suppliers / service providers.
• You may not transmit any chain letters or unsolicited commercial or junk emails to other users through the platform. To harass, abuse or harm another person, or to use any information obtained from the Platform to contact, advertise, advertise or sell any other person without contacting us. These conditions will be violated. Our prior explicit consent.
• We (and you may hereby authorize us expressly) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, specifically investigate and / Or as necessary or appropriate in connection with the resolution of potential crimes. Which can include personal injury.
• You understand that any law (including the regulation, or identification of persons providing information or content on the platform) has the right to disclose any information to satisfy any law, regulation or legitimate government request. This may include, without limitation, disclosure of information regarding the investigation of alleged illegal activity or solicitation of illegal activity or in response to a legal court order or request.

Termination Or Suspension

• We reserves the right to suspend or terminate your association with us for violation of any of our Terms, posted on the Platform from time-to-time. We also reserves the right to take legal action, including without limitation pursuing civil, criminal, and injunctive redress, for inappropriate or offensive behavior. You agree that:
  • OOTS may at any time terminate your access to the App or Website or restrict or suspend your access to all or any part of the Website or the App at any time, for any or no reason, with or without prior notice, and without liability.
  • OOTS shall be entitled at any time without giving any reason to terminate the booking of services done by user.
  • Breach or violation of any of the policies will enforce the termination or expiration of the agreement with OOTS. The termination of agreement will also enforce the cancellation of ongoing requested services, refunds and other disputes by the user.

User Information (T&C)

• The platform is an intermediary online marketplace that allows users to discover and take advantage of vendor services. We are not a party to the interaction between the user and the vendor or seller and do not undertake any liability arising from any such communication.
• None registered customer or user can’t booked any services. Enter valid credential during the new account registration or signup. Services will be provided between 08:00 AM - 08:00 PM.
• For verification of order by service provider, as well as verification of service provider by customer, customer get the booking PIN in booked order details on his/her dashboard. That booking PIN will be ask by Service provider at your premises before starting the service or inspection. In case service provider don’t ask or not verify the booking PIN then, it is your responsibility to verify the booking PIN before starting the service or inspection for your safety.
• Service Men or Technicians or Professionals carry an Identity Card/Aadhar Card/DL issued by our service partners or government of India, which will have photograph and the name, gender etc. of the service man or technicians.
  • You must verify his/her identity before you allow the service man or technicians enter into your premises. You should keep the service man or technicians under your direct observation and supervision for the entire duration for which the service man or technicians is present at your premises until the services sought are completed.
  • In case you have any doubt on his/her identity, please do not allow the service men or technician access to your premises. If you allow any person who don’t have or have fake identification card or you fail to verify the identity of the service man or technicians, then we will not be responsible or can’t take any actions for your loss or harm.
• We do not endorse any vendor on the platform, nor provide any guarantee regarding their nature, quality, reliability, service related etc.
• Should you choose to proceed with the vendors depicted on the platform, for any purpose, we are not a party to the terms of the transaction, do not play a decisive role in its final determination, and by such communication there is no responsibility. This includes, without limitation, prices given by vendors, orders, payment terms, service dates, service details, service properties, etc.
• You acknowledge that any service-related interaction is purely between the vendor and the user in which the platform is an intermediary, and for any claim arising from such breach of contract and such breach is the subject of the vendor or seller and the user alone. We are not in any way in favor of such violation or involved in any action or resulting from the same violation. The actions/proceedings arising out of such violation will be directly between the vendor and the user.
• While availing the services of a vendor, you are expected to do a reality check of the credibility of the vendor and the services offered by them. We are not responsible for the same.
• You release and indemnify us and/or any of our officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Vendors on the Platform and specifically waive any claims that you may have in this behalf under any applicable law.
• Please note that there may be a risk in dealing with business entities operating under false pretenses. We neither guarantee nor take any responsibility for any action by users / vendors on this platform.
• Our website/app is a common platform for users and vendors that may have profiles or email facility or chat facility or blog or job posting or advertising and other communication channels to communicate with each other or avail services. Therefore, users can use these features only that are relevant and appropriate for their respective use. Violation of the term may compel OOTS to take appropriate legal action against the user, including without limitation civil, criminal and prohibition prohibitions.
• If you use the our Website or the App, You agree that information about your use of the OOTS Website and App through Your mobile telecommunication device may be communicated to us, and we may obtain information about your mobile carrier, your mobile device, or your physical location. By accessing the OOTS App or Website using a mobile telecommunication device, you represent that to the extent you import any of Your OOTS data to your mobile telecommunication device that you have authority to share the transferred data with your mobile carrier or other access provider. In the event you change or deactivate your mobile account, you must promptly update Your OOTS account information to ensure that your messages are not sent to the person that acquires your old number and failure to do so is your responsibility. You acknowledge that you are responsible for all charges and necessary permissions related to accessing the OOTS App through Your mobile access provider. Therefore, you should check with your provider to find out if our Website and OOTS App are available and the terms for these services for your specific mobile devices.
• We reserves the right to collect user data including name, contact information and other details to facilitate the Services or use of its OOTS website/ App to avail Services.
• In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail address, the account shall be indefinitely suspended. OOTS reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.
• We may record your telephone calls to our call centers or to us.

Promotional / Google Ads (Other Website Links)

You may be able to use third party sites links from the OOTS app or website. Third parties may be advertisers, affiliate partners, strategic partners, or others. OOTS expressly discloses all responsibility for such third party links. We do not warrant the accuracy of the products or offerings of these businesses or individuals, or the content of their websites. OOTS assumes no responsibility or liability for the functions, product and content of any such third party website. Before using any third party websites, you should review the terms of use and policies for such websites. If you decide to use such a linked website, you do so at your own risk.

Communications

• By using this Platform, it is deemed that you have consented to receiving calls, autodialed and/or pre-recorded message calls, text messages, videos, images, and other data from us, and/or Vendors at any time, on the contact information that has been provided by you as part of Registration Data or otherwise.
• In the event you avail Services, we may send confirmation, cancellation, schedule change or any such other information relevant for the transaction, via SMS, Chat, or by voice call on the contact number provided by you or through information about you received from other parties. This consent to be contacted is for purposes that include but are not limited to clarification calls and marketing and promotional calls.
• You may also be contacted by Service Providers with whom we have entered into a contract in furtherance of our rights, duties and obligations under this document, and all other policies followed by us. The sharing of the information provided by you is governed by the Privacy Policy. You hereby unconditionally consent that such communications via SMS, Chat and/ or voice call is (a) upon your request and authorization, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India.
• You hereby agree and undertake to indemnify us against all types of losses and damages incurred by us due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by you against us with respect to the intimations mentioned above or due to a wrong number or email id being provided by you for any reason whatsoever.

Intellectual Property Rights

• The OOTS app and website are owned by OOTS / “Online On Time Service” (Firm) and managed under the Copyright Act. All aspects of the OOTS website and application, such as images including design, transaction flow, look and feel, content, graphics and logos, are protected under the Copyright Act. You acknowledge that any underlying technology or software used in connection with the Services and the Services contains proprietary information of the Company.
• Many proprietary logos, service marks and trademarks are found on this platform, whether they are owned by the company or belong to another third party. By displaying them on the platform, the company is not granting you any license to use proprietary logos, service marks or trademarks.
• From time to time, the company may post comments or articles on the platform. These articles are the intellectual property of the company and you are prohibited from posting, reproducing, publishing, revising or editing such articles. In this event you have a problem with any article, so you can report through the mail itself and we can look into it. We are not obliged to remove such articles and the final decision rests with us.
• We are not liable to you in any way, including but not limited to any harm you may incur from the activities involved, including our negligence, breach of contract, intellectual property breach, breach of laws, etc.
• We allow you to use the aforesaid content in accordance with these terms and do not transfer any intellectual property rights to you based on your permission to use the services. You may print, download and store information from the Platform for your own convenience, but you may not copy, distribute, republish, sell, or exploit any Content for any commercial benefit or the entire or Can be partially exploited. Or whatever the purpose, determine according to these conditions. The company does not grant you any express or implied rights, and all rights to the platform and services expressly granted by the company are not retained by the company.
• In the event you find any content on the website that you find unlawful, improper, abusive, obscene, pornographic, obscene, obscene, suggestive, disturbing, threatening, abusive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise Are objectionable Against any religious belief, spam, potential infringement or intellectual property rights not authorized by the owner or a violation of any applicable law, you are requested to report such material. Upon receipt of such report, the company reserves the right to investigate and / or take such action as the company may take appropriate action.

Order Cancellations

User is allowed to cancel orders at any time through the platform (website / app) or by communicating with OOTS customer service:

• User is allowed to cancel the confirm order/request any time until service status by service provider/vendor is ‘’IN PROCESS’’.
• Continued cancellation of confirmation orders / requests or any malicious activities may lead to suspension of service by OOTS and termination of the agreement with the user.
• If the service partner is running more than 45 minutes late than the scheduled time. The user is urged to consider geographical factors such as traffic conditions, accessibility and climatic conditions before canceling the request.
• Due to any unforeseen circumstances or internal / external reasons, OOTS reserves the right to cancel any confirmation order / request or update the assigned service provider / vendor with communication to the user at any time.
• If the confirmed booking service is refused by the user after the service provider / vendor enters the premises, the user will have to pay the visit charge/fee to the service provider / vendor.
• If the confirmation order / request is canceled after an inspection or quotation provided by the service provider / vendor at the user premises, the user will have to pay the visit charge/fee to the service provider / vendor.
• The Cancellation or Visit charge/fee is not refundable.
• If the user/customer does not pay the service or visiting or cancellation charge/fee to the service provider/vendor then, an unpaid bill will be created on the customer’s name and the customer will not be able to request/book next service, unless the customer pay that unpaid bill.
• If the service provider/vendor has visited/reached user or customer premises, and user or Customer do not wish to proceed or cancel/refuse the booked Service, then customer/user will be required to pay the visit charge/fee and cost for any spare parts or raw materials, if purchased by service provider on user/customer’s behalf. The service provider/vendor will give you original purchase bill for that spare parts or raw materials.
• User/Customer can’t reschedule confirm booked service in any case.
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• In case, if the service provider/vendor cancel confirm booked service due to any reason, then any other free service provider/vendor provide service to that customer. And in case of no one service provider/vendor have free then it will be canceled. Customer must order again for service or re-request.

Rate Card

Rate card is prepared by our (OOTS) team according to standard market price and includes only labor charge of one unit service. In rate card not included cost of spare parts or any materials and taxes. Service tax or GST is dependent on our service partners.

Billing & Payment

• OOTS offers its user to pay the Vendor either through UPI or by cash. User is liable to pay the bill or invoiced amount immediately after the service is rendered. OOTS takes no responsibility for money paid to Vendor without bill/invoice.
• There is a service charge applicable of service according to work and rate card which the service provider will inform you of before he starts his work. Once you confirm your approval to the service charge, then the service provider starts to provide the Services, the service charge is payable irrespective of whether you ask the service provider to discontinue the services at any time.
• Any additional charges (If not according to work and rate card) asked by Vendor must be informed to customer care team before making such payments.
• The service charge payable by customer to service provider is not inclusive of the cost of spare parts or raw materials, if any required to undertake and complete the requested services and such cost will be borne by Customer in addition to the service charge, this bill will not include in generated service charge bill or invoice. Service Provider will give you original purchase bill for that spare parts or raw materials.
• Service provider / vendor will only provide you a bill or invoice for the service charge or visit charge. That bill / invoice will be provided to you by our service provider / vendor, not from us (OOTS).
• If you do not pay the visit charge or cancellation charge or service charge or any other applicable charge and charges for Services rendered, including without limitation for any part or material procured, then we reserve the right to recover the amounts payable to us by legal means, and may also suspend or terminate you, so that we reserve the right not to provide you with any further Services in the future and cancel other all upcoming Services.
• Customers are obliged to pay for the services and applicable government taxes, unless specifically notified otherwise in terms in of discount or free service or promotional service.
• If the serviceman purchased any spare parts or materials on Customer behalf, so it is your responsibility to take bill for those things.

Service Delivery

• OOTS strongly discourages any direct contact with OOTS Vendors or any service requested directly by the user with the OOTS Vendor, as in such cases has no control or takes no responsibility on whatsoever situation or condition. OOTS does not provide or deal with material or spare parts required for delivering the service. Users are requested to buy the material to carry out the service or by it through Vendors. Vendor or service provider is solely responsible/ liable for damages caused during service delivery, in such events user is requested to first contact the customer support team and then may lodge a complaint against the Vendor, if the damage is resolved with mutual understanding.
• User is requested to report/inform OOTS immediately for any misconduct or unsatisfied behavior of any of our Vendor so that we can take necessary action in order to resolve incidents and prevent the occurrence of such incidence in future. However, if the misconduct is falling in the category of breach of law then the user may deal with that as per the applicable laws directly with the Vendor and OOTS will not be responsible in such case. Also, if the Vendor involves in any criminal activities during the service delivery or at any stage of service cycle the user, at its own will can take direct action under the laws of the country and also keep us informed on full details of the same. OOTS will not be party to any such action.
• Customer should keep the servicemen under your direct observation and supervision for the entire duration for which the service provider/servicemen is present at your premises until the Services sought are completed.

Warranty / Re-Work

• Our service provider offers seven (07) days warranty (excluding if any spare part or material is needed) as rework on service offered via OOTS platform (warranty period may be varies between services). We give one time warranty only on repair related service, these are - electrical service, appliances repair, computer repair, router service, cctv service, bike repair.
• Our service provider offer limited warranty for up to seven (07) days only on work undertaken and performed by a serviceman/service provider that was resolved during initial task.
• If service provider repairs anything and fits any material or spare part into it and again any issue arises with that spare part or material later, then the OOTS or service provider will not be responsible for that.
• We does not give any warranty on any spare parts or materials.
• Warranty is only applicable for service issues related to repair only. And warranty or rework only that is repaired on order.
• Any kind of functional issue reported within warranty period post completion of work will be inspected by the service provider or visitor and if repair issue is identified, service will be provided without any additional cost (not inclusive of any spare parts or materials). After or without inspection Service Provider or visitor reserves the right to decline the rework or refund or any disputes.
• For any issue reported post the warranty period, the same needs to be booked as a fresh order and standard charges will be applicable.
• Customers are advised to procure the spare parts themselves. However if service provider procures material or spare parts on customer’s request, please insist on material bill. OOTS will not be responsible for any issues, defects and quality of such material.
• If the customer is directly contact service providers regarding an order booked through OOTS. All warranties offered and other feature/service by OOTS stands null & void in such cases.

Disclaimer Of Warranties And Liability

You Expressly Understand And Agree That, To The Maximum Extent Permitted By Applicable Law:

• The platform, services and other materials are provided by this platform is on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, the company makes no warranty that:
  • Your requirements will be met or that services provided will be uninterrupted, timely, secure or error-free.
  • Materials or information provided will be effective, accurate or reliable.
  • Your requirements will be conveyed in their entirety to the vendor.
  • Vendors will respond to your orders.
  • The vendors displayed to you, curated or otherwise, will be accurate or updated.
  • The services will be provided to you as per the schedule displayed.
  • Any errors or defects in the platform, services, or other materials, will be corrected.
• To the maximum extent permitted by applicable law, we will have no liability related to user content or vendor content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. The company also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content.
• The user understands and agrees that any material or data downloaded or otherwise obtained through the platform is done entirely at their own discretion and risk and they will be solely responsible for such actions. The company accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
• We shall not be liable for any third-party product or services. We do not control any of the services offered on the platform. The availability of services through the platform does not indicate an affiliation with or endorsement of any service or vendor. Accordingly, we do not provide any warranties with respect to the services offered through the platform, save as expressly set forth herein. However, the products and services offered through the platform may be covered by a manufacturer's warranty included with the product. To obtain warranty service for defective products, please follow the instructions included in the manufacturer's warranty.
• Warranties relating to products or services offered, sold, or distributed by us or through the platform are subject to separate warranty terms and conditions, if any, provided with or in connection with the applicable products or services. You affirm that we shall not be liable, under any circumstances, for any breach of warranty claims or for any damages arising out of the manufacturer's failure to honor its warranty obligations to you.

Indemnity

• You agree to defend, indemnify and hold harmless OOTS, its subsidiaries, affiliates, subcontractors, officers, directors, employees, consultants, representatives and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees and costs) arising from:
  • Your use of and access to our Platforms.
  • Your violation of any term of this Agreement.
  • Your violation of any third party right, including without limitation any copyright, property, or privacy right.

Dispute Resolution Management

• OOTS has the right to manage, resolve or reject disputes with the user. Any dispute raised by the user will be processed by the OOTS team and will be communicated to the user upon acceptance of the dispute via mail with the complaint number. The OOTS team will investigate the complaint and based on the findings, the user will receive a response from the OOTS team within seven (07) working days from the day of the complaint.
• If the user is not satisfied with the resolution, the case will be referred to binding arbitration by the sole arbitrator. The sole arbitrator will be jointly appointed by the company and the user. The arbitral award will be final and binding on the parties and no further remedy will be available. The arbitration proceedings will be held in Ranchi and will be in English. The provisions of the Arbitration and Conciliation Act, 1996 shall apply to arbitration.
• The Courts in Ranchi, Jharkhand will have jurisdiction over all lawsuits arising out of or in connection with this agreement.

With Whom Your Personal Information Is Shared?

• When you order services through us, we must provide certain of your Personal Information (contact details) to the third party or vendors to enable the successful fulfilment of your service.
• However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors such as AppVirality, Leanplum who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us.
• We use non - personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the website, mobile site and mobile app. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

Safeguards For Protect Your Personal Information

All payments on the website, mobile site and mobile app are secured. This means all Personal Information you provide is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.

>> User/Customer terms & conditions was last updated on 7th February, 2020.