Answer : We are currently present in Jamshedpur. Shortly upcoming in Ranchi, Dhanbad and Bokaro.
Answer : Absolutely! We only bring in professionals who have been recommended and certified by experts. We conduct interviews or meetings, check referrals and documents, licenses, and do document checks on each and every service provider. Only those professionals who pass our strict on boarding process are allowed to work with us. Most of them have more than 1 years of experience in his/her field.
Answer : All our service providers are qualified and highly experienced professionals with document checks & verifications done, such that your safety is never compromised. Also we offer a seven day warranty on our service. If the problem recurs within this time period, we will re-do the job free of cost. (Apply T&C)
Answer : While we highly recommend you register with us first, you can't place a service request on our app/site without registering with us. You do not have to worry about unnecessary calls or messages from us. We have a strict policy against that practice.
Answer : We have service rate or rate cards visible on the app or website. Rate cards have prices for most of our services. For certain services, it is important for our service provider to make an inspection at your premises, evaluate the scope of work and then give prices.
Answer : We do not have hourly or day-wise rates. Our rates are dependent on the workmanship/skillset required and time needed to complete the work. However, the rates may not always be directly proportional to the time spent on the work.
Answer : No, there are no additional charges. All our prices are inclusive of travel, delivery etc.
Answer : All our rates for Services are only for Labor Charges. They do not include the cost of materials. Our service provider will tell you what all materials (spare parts) is required for the job. You can choose to buy the materials yourself, or our service provider will buy the same for you. Always insists for bills, in the latter case.
Answer : There is no cancellation fee. But if you refuse or refuse service (service not canceled) at the time when our service provider visits your premises or area, we charge an inconvenience fee of up to 50% of the value of the job.
Answer : We charge a nominal fee Rs.149 towards inspection charges. Please check the charges in your city while booking a job or service. (Apply T&C)
Answer : In case the device is not repairable, a minimum visiting charge might be applicable but the inspection charge is only applicable if the device is repairable and you choose to NOT go ahead with the repair after inspection.
Answer : We offer seven (07) days warranty on the work that was resolved during initial task (Only on electrical and electronic related services). We would do the rework free of cost (excluding if any spare part/material is needed) should a problem arise within seven (07) days of the work done by us. (Apply T&C
Answer : Our service partner shall help you in the procurement of spare parts/materials from standard shops. However, OOTS or service provider will not be responsible for the quality of the spare parts; it lies on the manufacturer/seller of the same. The service provider should submit the original copy of the bills to you at all times.
Answer : In the unlikely event of damaging something, you can register complain against that service provider through email: support@oots.in or call @ +91 90314 97393. If it is found correct after investigation, then the service provider will give you compensation for it.
Answer : Yes, it is advisable for you to be around when the job is getting done. You are requested to take care of your personal belongings or valuables in the presence of our Service Providers. OOTS will not be liable for any damage or theft arising in case of failure to do so.
Answer : It is absolutely safe for you to trust our service provider. All our service provider go through a round of complete document verification before being hired or joined. Moreover, our Operations Team is always in constant touch with the service provider while the work is being done. (Apply T&C)
Answer : If the service provider is running more than 30 minutes late than the scheduled time. The user is urged to consider geographical factors such as traffic conditions, accessibility and climatic conditions before canceling the request or order.
Answer : All supplies would be purchased by the Service Provider after consulting with you. We would assume basics such as ladder and cleaning cloth etc. be available at your home. A separate bill would be provided for all the purchases made by the Service Provider.
Answer : After each service is completed or finished, our customers are asked to rate the service Provider on star ratting and write review on overall satisfaction of the service. You would also be allowed to rate the service based on some parameters through our website or app.
Answer : If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc. please report it to our Customer Support Desk at +91 90314 97393 or mail us at support@oots.in. It is advised to do this within 24hrs of your service.
Answer : We operate between 08:00 AM to 08:00 PM, seven days a week (Off on National Holidays).
Answer : Presently we do not offer a before 08:00 AM or a post 08:00 PM service.
Answer : There is no such thing called a minor work or major work. Our rates are dependent on the workmanship/skillset required and time needed to complete the work. However, the rates may not always be directly proportional to the time spent on the work.
Answer : OOTS will not be responsible for any form of theft and damage in your premises. Our service partners are professionally trained, document verified & thoroughly checked, but you are advised to keep an eye on your belongings and also make sure that any sensitive material is carefully moved under your supervision. Also, when our service partner is leaving your premises, please make sure that you have thoroughly checked the entire home.
Answer : We strongly discourage any direct contact with our Service Provider regarding a job booked through us, as in such cases OOTS has no control over the situation or condition. All warranty and service assurance offered by OOTS, in such case, stands null & void.
Answer : All Service Provider partners are document checked and verified to ensure your complete safety. Inspite of this, if anything happens then, we (OOTS) will not be responsible for your any loss or harm by service provider. But we (OOTS) will take action against that service provider according to Indian law and terminate that service provider from the company’s service provider partners.
Answer : You can now opt to pay using UPI payment options. We however. As always, you could choose to pay bill by cash after the service.
Answer : Of course, you can. Just select the 'Cash Payment' checkbox at the time of booking.
Answer : Payment option is shown only in the case of an order where the total price of the order is known. For services that either need an inspection or have a variable pricing, the payment option will not be available as the final amount of the order is yet to be determined. We're working on a solution to allow payment after the job.
Answer : We work with certified and experienced partners in managing your confidential information including saved cards among others. Your information is saved in an encrypted form and information sent over secure channels. Your information is therefore safe and secure.
Answer : We do not support this currently. However, we plan to support this shortly in the weeks to come.
Answer : We do not support this currently. You can pay manually using UPI payment. However, we plan to support this shortly in the weeks to come.
Answer : you can book a service from our app or by visiting our website. It's as easy as Book, Schedule & Relax. Book a service, schedule a time and relax while the job gets done at your home by our expert team. Once you open the website or App on your smartphone, choose the service you would like to order, enter your exact requirement along with a schedule that works best for you. The service provider will then arrive at your home and fix the issue. Our team or service provider might also call you before the visit.
Answer : You can't reschedule job or service. If want another service date then, cancel and do another frees booking.
Answer : Don’t worry, it is very simple. You can cancel the any booked service using customer dashboard through app or website. Time is limited for canceling the service or order through customer dashboard or accounts. For any enquiry, please do email us at support@oots.in.in or call our support team on +91 90314 97393.
Answer : Once you have accepted the quote and the job has started you cannot cancel the job.
Answer : You can’t repeat on single click. You could book it as a new booking from our website or App. This is most convenient way is to repeat a job.
Answer : Visit the 'My Orders' section of our website or app to view all your orders. You could also use the tab of “Booked Order” and “Order History” option on the top of this page to the content based on your selection.
Answer : After each service is completed, our customers are asked to rate the service Provider on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate the service based on some parameters through our website or app. You can also email us at support@oots.in or call our support team on +91 90314 97393.
Answer : We try immediately arrange for a replacement. You can see replaced Service Providers and other details in your dashboard using the OOTS App or website. This would let you know Service Providers status.
Answer : We at OOTS understand that your time is valuable and are always striving to limit the time spent by Service Providers at your home. However the Service Providers are trained to update you if the job might take longer than expected. Please do expect a buffer of half an hour more or less than the stated time to complete the task.
Answer : After each service is completed or finished, our customers are asked to rate the service Provider on star ratting and write review on overall satisfaction of the service. You would also be allowed to rate the service based on some parameters through our website or app.
Answer : Customer get the booking PIN on his/her dashboard in booked order details. PIN will be ask by Service provider at your premises before starting the service or inspection. If service provider not verify the booking PIN then, it is your responsibility to verify the booking PIN before starting the service or inspection for your safety.
Answer : Service Men or Technicians carry an Identity Card/Aadhar Card/DL issued by our service partners or government of India. You must verify his/her identity before you allow the service man or technicians enter into your premises.